Specialization: CUSTOMER SERVICES|
- Assist VIP customer issues via chat and email with top most quality customer service.
- Perform call-backs to partner vendors and riders as required in the processes.
- Ensure that processes are followed and bring in new ideas for improvement.
- Ensure customer satisfaction throughout the whole customer experience.
- Maintain SOP knowledge by keeping track of updates and changes and taking required.
- assessments that monitor process proficiency.
- Achieve required KPIs to ensure high level of performance.
- Able to fluently speak Cantonese and English (bi-lingual) as well as write/type traditional Chinese.
- Strong verbal and written communication skills.
- Must have minimum 1-year prior experience in customer service.
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