WE’RE HIRING – Customer Support Executive



Location: Batu Pahat (On-site)

Contract: 6 months

Job Level: Executive

Salary: RM2,800 – RM4,000 (depending on experience)

Department: Supply Chain

Reports to: Customer Support Manager

Job Purpose:

To continuously improve customer support deliverables and achieve a high level of customer satisfaction.

Key Responsibilities:

• Handle Northern, AEON, MT Sample, Marketing Event & TRN orders


• Ensure high fulfilment level for DC AEON orders


• Manage RMA, credit notes (CN), returns & POD filing


• Handle MyNews E-Invoice & ensure timely B2B updates


• Track SO, daily sales reports & stock status with DSP


• Coordinate with Tiong Nam & Sales teams on deliveries and issues


• Resolve daily operational & delivery-related matters


• Attend to sales team enquiries, requests & complaints professionally

Requirements:

• Diploma or higher qualification


• Minimum 2 years’ experience, preferably in FMCG order processing


• Proficient in Microsoft Office


• Detail-oriented, organized & customer-focused