Customer Service Manager

Job Responsibilities:

• Handle customer inquiries or complaints for incoming calls or walk-in.
• Ensure timely processing activities daily tasks.
• Order entering.
• Lead, train and develop a team of Customer Service.
• Set up monthly KPI’s for Customer Service.
• Improve the customer service experience - inspiring the team to engage, take ownership and go the extra mile.
• Helping to develop and implement a customer service policy and SOPs.
• Developing and improving the feedback and complaint process.
• Providing a strong communication link between all internal departments.

Job Requirement:

• Candidate must possess at least a Diploma / Degree in any field.
• Full-Time positions.
• Preferably with 5 years experience in a customer service environment.
• Customer Service experience from hospitality and airline industry is an advantage.
• Responsible and dedicated to meet tight deadlines.
• Creative initiative with a strength in problem solving.
• Good team player as well as independent and self-driven.
• Ability to build strong relationships, both externally and internally.
• Excellent presentation and communication skills, particularly developed pitching and negotiation skills.
• Versatile and adaptable to a fast-paced environment.