Customer Service Manager

Location: Petaling Jaya
Job ID: MWS4


Job description:

Job Responsibilities:

  • Handle customer inquiries or complaints for incoming calls or walk-in.
  • Ensure timely processing activities daily tasks.
  • Order entering.
  • Lead, train and develop a team of Customer Service.
  • Set up monthly KPI’s for Customer Service.
  • Improve the customer service experience - inspiring the team to engage, take ownership and go the extra mile.
  • Helping to develop and implement a customer service policy and SOPs.
  • Developing and improving the feedback and complaint process.
  • Providing a strong communication link between all internal departments.

Job Requirement:

  • Candidate must possess at least a Diploma / Degree in any field.
  • Full-Time positions.
  • Preferably with 5 years experience in a customer service environment.
  • Customer Service experience from hospitality and airline industry is an advantage.
  • Responsible and dedicated to meet tight deadlines.
  • Creative initiative with a strength in problem solving.
  • Good team player as well as independent and self-driven.
  • Ability to build strong relationships, both externally and internally.
  • Excellent presentation and communication skills, particularly developed pitching and negotiation skills.
  • Versatile and adaptable to a fast-paced environment.

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