Specialization: CUSTOMER SERVICES
Job description:
Main responsibilities: - To improve processes and build relationships with teams and partners
- Communicate with all partners by phone or by email for operational topics
- Co-operation with cross functional teams in overseeing the end to end process (supply chain)
- Monitor Customer orders, incoming raw materials and shipment that identify orders at risk and follow-up with partners.
- Coordinate resolution of exceptions orders (rushes) and orders in distress with internal stake-holders following Division guidelines
- Build and coordinate the prioritization in case of crisis following Division guidelines
- Work to reoccur exceptions and Continuous Improvement with partners
- Help handling and resolving any customer escalation by providing the necessary solutions
- Propose and improve processes and organization optimization for more efficiency and reduced cost
- Extract and update data for Customer Care Support Office Visual Performance Measurement. Observe service level and Observe procedures
Job Requirements - Minimum a Bachelor's Degree in any field
- Minimum 4 years of related working experience (supply chain)
- Experience with SAP is an advantage
- Advanced MS excel (can write advanced macros) and good knowledge of Microsoft Office or equivalent tools
- Customer service skills
- Experience of knowledge transfer activity is an advantage
- Experience in a shared service centre is an advantage
- Basic inventory management knowledge
- Understanding of incoterms and shipping terminology
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