Senior / HR Analyst

Location: Bandar Sunway
Job ID: NAM21

Specialization: HUMAN RESOURCES

Job description:

  • Actively delivering world class customer service creating a sense of integrity and trust in GBS HR service users with proficient and knowledgeable handling of service activities
  • Providing regular feedback and proactive communication to your end users regarding the status of their tickets with excellent written and verbal communications
  • Managing any issues that may arise towards resolution in a collaborative and timely manner
  • Maintaining Human Resources data in master systems for all your supported service line processes such that data is accurate
  • Effectively and efficiently managing your workload including your ticket count and working proficiently to multi-task, resolving competing priorities and meeting requested deadlines.
  • Assisting with delivery of metrics, reports and analytics in timely manner to support business decisions
  • Completing operations for your specialist area/s e.g. payroll, training, et.; whilst providing backup support to team members on other activities during holidays
  • Working closely with the HRIS support team to ensure resolution of bugs and issues
  • Supporting the building of efficient HR processes through continuous improvement and LEAN methods by working with the H2R Global Process Owner and the GBS Automation Team

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