Specialization: HUMAN RESOURCES
Job description:
- Actively delivering world class customer service creating a sense of integrity and trust in GBS HR service users with proficient and knowledgeable handling of service activities
- Providing regular feedback and proactive communication to your end users regarding the status of their tickets with excellent written and verbal communications
- Managing any issues that may arise towards resolution in a collaborative and timely manner
- Maintaining Human Resources data in master systems for all your supported service line processes such that data is accurate
- Effectively and efficiently managing your workload including your ticket count and working proficiently to multi-task, resolving competing priorities and meeting requested deadlines.
- Assisting with delivery of metrics, reports and analytics in timely manner to support business decisions
- Completing operations for your specialist area/s e.g. payroll, training, et.; whilst providing backup support to team members on other activities during holidays
- Working closely with the HRIS support team to ensure resolution of bugs and issues
- Supporting the building of efficient HR processes through continuous improvement and LEAN methods by working with the H2R Global Process Owner and the GBS Automation Team
