Network Engineer

Responsibilities:

• Troubleshoot network issues reported by users, identify the root cause, and implementappropriate solutions in a timely manner.
• Comply to ITSM/ITIL methodologies in daily operation e.g. Change, Incident, ServiceRequest & problem management.
• Collaborate with network administrators and engineers to design and implementnetwork upgrades, expansions, and changes, ensuring minimal disruption to networkservices.
• Maintain network documentation, including network diagrams configurations, andstandard operating procedures (SOPs).
• Coordinate with vendors and service providers for network equipment procurement,maintenance, and troubleshooting.
• Keep up to date with emerging networking technologies, trends, and best practices torecommend and implement network enhancements.
• Configures, tests, and maintains LAN/WAN equipment and related services.
• Support all Cisco Network devices and Checkpoint & Fortigate Firewalls,F5/Foundary/Radware load balacers, DNS, SDN, IPAM, Wireless,Tacacs and VPN.
• Monitor ASOC and Infosec emails closely and acknowledge and do assessment, if supportneeded escalate it to next level.
• Administrating network devices such as Switches, Routers, Firewalls, LB, WirelessControllers, and Wireless Access Points.
• Work with hardware vendor closely for the root cause, follow up and replacement of
• hardware parts promptly.
• Recommend network security measures, such as firewalls, network security audits, orautomated security probes.
• Support other ad-hoc duties been assigned.

Requirements:

• Degree in Computer Science / IT or equivalent.
• Minimum 4 years’ experience in Managing IT Service Delivery.
• Strong technical competency with recognized professional certifications in eitherNetwork & Security or Systems domain.
• Good in provision and troubleshooting knowledge in Fortigate/CheckPoint Firewalls, F5/Radware load Balancer.
• Experience in managing and mentoring cross functional and technical competency teams.
• Experience in project handling.
• Experience in liaising with Business and user communities.
• Strong customer focus with a commitment to delivery of quality services.
• Good in prior operational experience adopting ITIL best practices, advantageous if ITIL v3 certified.
• Able to support 12hrs shift work and rotate on 24x7 standby basis.