Specialization: IT OR COMPUTER NETWORK OR SYSTEM OR DATABASE ADMIN
Job description:
Position Summary: - You are responsible for overall coordination of the Delivery, Operation Support, and Implementation of the VDI services to SingTel’s internal stakeholders and users. The candidate also must focus on leading and delivering quality IT Workspace VDI related services by working together with IT Workspace Transformation Team and IT Workspace End-User Support Team.
Key Responsibilities: a. General Support related - Supports L2/L3 diagnosis when technical issues rise.
- Actively engages to understand new technologies and technology trends and reviews them with a view to incorporating them into the operations.
- Responsible for service request, change, escalated incidents, and other tasks.
- Procurement – To review hardware maintenance support and procure/renew licenses in an on-going basis.
b. Virtual Desktop Infrastructure (VDI) (Citrix Platform) - Support all escalated incidents from Level 1 support.
- End to end support for Citrix, VDI.
- Assign service request and tasks in timely manner via ServiceNow ticketing tool.
- Provides technical direction, supports services both proactively and reactively to maintain the availability and reliability of system infrastructure in accordance with the SLA.
- To provide outside of working hours operation support and attend to on-call basis whenever required.
c. Incident Management - Work together with Service Manager on incident resolution and Root Cause Analysis (RCA).
- Priority-1 incidents within the targeted system restoration time.
Job Requirements: - Candidate must possess at least Diploma in IT or Equivalent discipline.
- Minimum 4 years technical hands-on working experience in Citrix VDI.
- Minimum 5 years End User Technology (EUT).
- Proven working experience with Citrix Xenapp7.x, Xendesktop7.x, Citrix Workspace Virtual App and Desktop 1912 in a Windows 2008 /2012/2016 environment and latest versions of the product VMware.
- Experience with Provisioning Services, Hyper-V, and NetScaler/ADC platform.
- In-depth working knowledge of the Windows environment with at least 3-5 years of Windows administration experience and a strong understanding of network concepts.
- Certificate knowledge (Installation on NetScaler, Servers, generating new certs from local signed).
- Candidate must be willing to work in KL Gateway Mall Gateway Mall, Kuala Lumpur.
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