Customer Care Officer

Location: Melaka
Job ID: NOU2


Job description:

Job Descriptions

  • Handling incoming calls and esquires from customers with demonstration of excellent customer service skills to meet and exceed customers expectation.
  • Follow up and resolve customers complains and ensure it is close to satisfaction.
  • Work closely with team members and leaders at all times to achieve quality results and productivity.
  • To channel and escalate any unresolved issues / complains to other stakeholders or next level within the agreed procedure.
  • Any other duties assigned by the team leader.

Job Requirements

  • Min qualification: SPM with 1 year relevant work experience.
  • FRESH GRADUATES (Diploma) (Degree) are encouraged to apply.
  • Candidate with or without customer service experience can apply.
  • Must be able to communicate and write well in ENGLISH.
  • Ability to speak MANDARIN AND ENGLISH (Dual language allowance of RM600) is an added advantage but not necessary.
  • Must be able to work on shift basis with additional allowance of RM250 (1 shift = 9.5 hours) (5 working days).
  • Shift Allowance RM9/day for shift that ends at 8pm onwards.
  • Good interpersonal and communication skills.
  • Basic computer literacy (MS Office).

Company benefits

  • Attractive Basic Salary: Depends on the performance during interview and current package, working experience, education level.
  • Shift Allowance, Customer Service Allowance, Overtime Entitlement, KPI Allowance.
  • Facilities & Benefits: Fully equipped gym with aerobics studio & shower facilities. Rest & relax area (pool, foosball, etc). We are located nearby shopping malls and housing area.
  • Career Prospect: Internal job program. Opportunity to transfer within the company to exciting new roles, after 1 year if there is a suitable position available and staff passes the interview session. Career path program with Multi-functional Product, process, soft skill, developmental training.

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