IT Manager

Location: Jalan Tun Sri Lanang, Melaka
Job ID: NOU6


Job description:

Key Responsibilities:

  • Endpoints Management including Standard Operating Environment, delivery of software, and security.
  • Manage Outsourced partners (for network, hardware) that provides L2 support escalated from IT Service Desk or Consumer Operations team.
  • Ensure 24x7 availability of the relevant Sudong IT Services. Interface and communicate with users during incidents, perform troubleshooting and root-cause analysis, resolve the problems when faults are encountered.
  • Work with project and engineering teamin the implementation of new IT services required by IT Workplace or Consumer Operations teams.
  • Monitor monthly performance and SLA reviews with Outsource vendors to ensure service standards of Sudong IT services are met.
  • Analyze performance of relevant Sudong IT services. Identify problem areas, devise and deliver solutions to enhance quality of service and to prevent future problems.
  • Responsible for negotiation and renewal of maintenance contracts for systems/technologies that delivers the relevant Sudong IT services.
  • Provide capital plan input and recommendations, and the development of infrastructure cost estimates/budgets.
  • Review existing best practices, processes and security policies for systems/infrastructure supporting the relevant services and introduce preventative or optimized measures to improve services quality and resiliency.

Key Requirements:

  • Bachelor's degree in Computer Science, Communication Engineering or relevant field.
  • At least 4 years working experience as LAN and system administrator and 4 years in supervisory position. Preferably in managing people skills.
  • Experience on Telco/PABX-ACD, CTI and other call-center technology administration will be an added advantage.
  • Good administration and maintenance skills of network systems, servers, Phones and equipment room facilities.
  • Good knowledge in LAN and WAN skills should include TCP/IP, DHCP, WINS and DNS networking protocols.
  • Hands on skills with Cisco switches and routers (CCNP certification would be an advantage)
  • Excellent in communication, interpersonal, coaching & leadership skills.

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