Specialization: TRAINING AND DEVELOPMENT
Job description:
You will play an important role in: - To be the core trainer for Onboarding Phased Training, refresher training, cross training, new system training, and next gen learning for one or several identified product / hotline group.
- To achieve training effectiveness targets of Level 1 for Training Feedback, Level 2 for Classroom Assessment, and Level 3 for Mock Call passing rate.
- To achieve training productivity targets of Training Days, Calls / Chats Handling, Training Summary Reports, and Operations Attachment.
- To achieve training content and materials development and digitalization conversation targets.
- To complete and pass the trainer upskilling and certification process.
- To execute any improvement project or initiative that is being assigned.
To be successful in this role, you need to have: - At least a Diploma in Business Administration or related course.
- Minimum 4 years in providing training in contact center.
- Good knowledge of Singtel Product system and SOP Knowledge.
- Good Computer literacy in Microsoft Office.
- Excellent presentation skills.
- Good customer handling skills.
- Candidate must be willing to work in Melaka City.
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