Learning & Development Specialist - Trainer

Location: Melaka
Job ID: NOU7


Job description:

You will play an important role in:

  • To be the core trainer for Onboarding Phased Training, refresher training, cross training, new system training, and next gen learning for one or several identified product / hotline group.
  • To achieve training effectiveness targets of Level 1 for Training Feedback, Level 2 for Classroom Assessment, and Level 3 for Mock Call passing rate.
  • To achieve training productivity targets of Training Days, Calls / Chats Handling, Training Summary Reports, and Operations Attachment.
  • To achieve training content and materials development and digitalization conversation targets.
  • To complete and pass the trainer upskilling and certification process.
  • To execute any improvement project or initiative that is being assigned.

To be successful in this role, you need to have:

  • At least a Diploma in Business Administration or related course.
  • Minimum 4 years in providing training in contact center.
  • Good knowledge of Singtel Product system and SOP Knowledge.
  • Good Computer literacy in Microsoft Office.
  • Excellent presentation skills.
  • Good customer handling skills.
  • Candidate must be willing to work in Melaka City.

Apply Now   Back to Job Vacancies

AsiaRecruit CV