Learning & Development Specialist - Trainer

You will play an important role in:

• To be the core trainer for Onboarding Phased Training, refresher training, cross training, new system training, and next gen learning for one or several identified product / hotline group.
• To achieve training effectiveness targets of Level 1 for Training Feedback, Level 2 for Classroom Assessment, and Level 3 for Mock Call passing rate.
• To achieve training productivity targets of Training Days, Calls / Chats Handling, Training Summary Reports, and Operations Attachment.
• To achieve training content and materials development and digitalization conversation targets.
• To complete and pass the trainer upskilling and certification process.
• To execute any improvement project or initiative that is being assigned.

To be successful in this role, you need to have:

• At least a Diploma in Business Administration or related course.
• Minimum 4 years in providing training in contact center.
• Good knowledge of Singtel Product system and SOP Knowledge.
• Good Computer literacy in Microsoft Office.
• Excellent presentation skills.
• Good customer handling skills.
• Candidate must be willing to work in Melaka City.