Customer Service - Cantonese Speaker

Company Background

Our client is a multinational booking agency which covers packages and solution for rentals, flights, hotels, and airport transfers. They are looking for a passionate and responsible Customer Service Representatives, to be based at Kuala Lumpur (walking distance from Mid Valley & Abdullah Hukum Train Station)

Benefits:

• Shift allowance up to RM1,000
• Annual leave
• EPF, SOSCO
• Performance Bonus
• Annual Increment
• Training provided

Responsibilities:

• Deliver excellent customer service and manage the needs of customers (guests and partners) through communication channels such as phone, email, and live chat.
• Professionally handle high volume of inquiries from clients and customers.
• Meeting individual (KPIs) and team goals.
• Understand and deliver business strategies and improve customer services through the execution of self-service.
• Demonstrate high degree of integrity and confidentiality – Maintain confidentiality of customer information at all times.
• Take ownership of issues and concerns of customers, including operational issues, pricing / invoice queries etc.

Requirement:

• Min Diploma holder and above
• 1 year working experience in call center
• Open to work 24/7 shifts, possibility of having midnight shift once a year ONLY (5 working days/week, 2 off days)
• Proficient in Cantonese (Spoken) and Mandarin (both spoken and written)