Specialization: CUSTOMER SERVICES|
Our client is a multinational booking agency which covers packages and solution for rentals, flights, hotels, and airport transfers. They are looking for a passionate and responsible Customer Service Representatives, to be based at Kuala Lumpur (walking distance from Mid Valley & Abdullah Hukum Train Station)
- Shift allowance up to RM1,000
- Annual leave
- EPF, SOSCO
- Performance Bonus
- Annual Increment
- Training provided
- Deliver excellent customer service and manage the needs of customers (guests and partners) through communication channels such as phone, email, and live chat.
- Professionally handle high volume of inquiries from clients and customers.
- Meeting individual (KPIs) and team goals.
- Understand and deliver business strategies and improve customer services through the execution of self-service.
- Demonstrate high degree of integrity and confidentiality – Maintain confidentiality of customer information at all times.
- Take ownership of issues and concerns of customers, including operational issues, pricing / invoice queries etc.
- Min Diploma holder and above
- 1 year working experience in call center
- Open to work 24/7 shifts, possibility of having midnight shift once a year ONLY (5 working days/week, 2 off days)
- Proficient in Cantonese (Spoken) and Mandarin (both spoken and written)
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