Specialization: CUSTOMER SERVICES
Job description:
Company Overview We represent one of Malaysia's modern and youngest network infrastructure telecommunication companies. Currently, our client is looking for young and energetic candidates to be part of the team. Walking Interview Date: 13 Aug 2024 - 14 Aug 2024 from 1:30 pm - 4:30 pm Interview Location: UOA Business Park (we will call and inform you via WhatsApp or email) Job Description (Inbound Voice): - Handling incoming calls and enquiries from customers
- Follow up and resolve customer's complaints.
- Work closely with team members and leaders to achieve quality results and productivity.
- Ensure efficient escalation of priority requests/feedback towards an effective resolution.
- Participate in ad hoc projects as required.
- Upsell and cross-sell skills with the ability to provide alternate solutions and suggestions.
- Any other duties assigned by the team leader.
(Social Media and Email): - Handle customer inquiry/ feedback/requests professionally via social media/ email channels in compliance with company processes & policy.
- Accurately document customer interaction in the system.
- Escalate/ share Voice of Customer (VOC) to relevant stakeholders.
- Perform sales/ ad hoc tasks as and when required.
Job Requirements - Must have a minimum of SPM Certificate.
- Preferably having own transportation.
- Preferably with Call Centre experience.
- Fresh graduates are welcome to apply.
- Willing to work on rotational shifts and weekends.
- Willing to be based in Berjaya Times Square Kuala Lumpur
Apply Now
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