Specialization: CUSTOMER SERVICES
Job description:
Job Description - Handling incoming calls and enquiries from customers.
- Follow up and resolve customers complains.
- Work closely with team members and leaders to achieve quality results and productivity.
- Ensure efficient escalation of priority request/feedback towards effective resolution.
- Participate in ad hoc projects as required.
- Upsell and cross- sell skills with ability to provide alternate solutions and suggestions.
- Any other duties assigned by the team leader.
Job Requirement - Must have a minimum of SPM Certificate.
- Preferably having own transportation.
- Preferably with Call Centre experience.
- Fresh graduates are welcome to apply.
- Willing to work on rotational shift and on weekend .
- Willing to be based in Berjaya Time Square.
Other benefits: - Basic Salary: up to RM1850.
- Mandarin Language allowance: RM300.
- Shift Allowance provided (Up to RM10/Hour).
- EPF & Socso Provided.
- 1 month’s bonus available subject to performance.
- OT allowance provided.
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