Customer Service Executive

Location: Kuala Lumpur
Job ID: OMB2


Job description:

Job Description

  • Handling incoming calls and enquiries from customers.
  • Follow up and resolve customers complains.
  • Work closely with team members and leaders to achieve quality results and productivity.
  • Ensure efficient escalation of priority request/feedback towards effective resolution.
  • Participate in ad hoc projects as required.
  • Upsell and cross- sell skills with ability to provide alternate solutions and suggestions.
  • Any other duties assigned by the team leader.


Job Requirement 

  • Must have a minimum of SPM Certificate.
  • Preferably having own transportation.
  • Preferably with Call Centre experience.
  • Fresh graduates are welcome to apply.
  • Willing to work on rotational shift and on weekend .
  • Willing to be based in Berjaya Time Square.


Other benefits:

  • Basic Salary: up to RM1850.
  • Mandarin Language allowance: RM300.
  • Shift Allowance provided (Up to RM10/Hour).
  • EPF & Socso Provided.
  • 1 month’s bonus available subject to performance.
  • OT allowance provided.

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