Customer Service Executive

Location: Berjaya Times Square
Job ID: OMB3


Job description:

Company Overview

We are representing one of the modern and youngest network infrastructure telecommunication company in Malaysia. Currently our client is looking for young and energetic candidates to be part of the team. 

Job Description

  • Handling incoming calls and enquiries from customers.
  • Follow up and resolve customers complains.
  • Work closely with team members and leaders to achieve quality results and productivity.
  • Ensure efficient escalation of priority request/feedback towards effective resolution.
  • Participate in ad hoc projects as required.
  • Upsell and cross- sell skills with ability to provide alternate solutions and suggestions.
  • Any other duties assigned by the team leader.

Job Requirement 

  • Must have a minimum of SPM Certificate.
  • Preferably having own transportation.
  • Preferably with Call Centre experience.
  • Fresh graduates are welcome to apply.
  • Willing to work on rotational shift and on weekend .
  • Willing to be based in Berjaya Time Square.

Other benefits:

  • Basic Salary: up to RM1850.
  • Mandarin Language allowance: RM200.
  • Shift Allowance provided (Up to RM10/Hour).
  • EPF & Socso Provided.
  • 1 month’s bonus available subject to performance.
  • OT allowance provided.

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