Specialization: CUSTOMER SERVICES
Job description:
Company Overview: We represent one of Malaysia's leading, modern, and innovative network infrastructure telecommunication companies. We are currently seeking dynamic and motivated individuals to join our team. Key Responsibilities: - Efficiently manage incoming calls and customer inquiries.
- Address and resolve customer complaints in a timely manner.
- Collaborate closely with team members and leaders to achieve high-quality results and enhanced productivity.
- Ensure swift escalation of priority requests and feedback for effective resolution.
- Actively participate in ad hoc projects as needed.
- Demonstrate upselling and cross-selling skills, offering alternate solutions and suggestions.
- Perform any other duties as assigned by the team leader.
Job Requirements: - Minimum SPM Certificate qualification.
- Preference given to candidates with prior call handling experience.
- Fresh graduates are encouraged to apply.
- Willingness to work flexible, rotational shifts, including weekends.
- Relocation to Berjaya Times Square required.
- Possession of personal transportation is advantageous.
Additional Benefits: - Competitive Basic Salary: Up to RM2,150
- Mandarin Language Allowance: RM300
- Shift Allowance provided (up to RM10 per day)
- EPF & Socso coverage.
- Performance Incentives.
- Overtime Allowance.
- Medical Benefits (outpatient and Hospitalisation -GH)
Apply Now
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