Specialization: CUSTOMER SERVICES
Job description:
Job Responsibilities: - Assist the customer service team in resolving escalated issues and inquiries.
- Ensure high levels of customer satisfaction through prompt and effective problem resolution.
- Maintain and update databases with accurate order, inventory, and customer information.
- Monitor and manage order processing to ensure timely and accurate fulfillment.
- Conduct regular inventory audits, perform price checks, and reconcile discrepancies.
- Identify bottlenecks in operational workflows and propose solutions to improve efficiency.
- Ensure all systems are functioning properly and troubleshoot any issues that arise.
- Implement quality control checks to ensure the accuracy and quality of order fulfillment.
- Monitor customer feedback and implement corrective actions to address any issues.
- Develop and enforce quality standards across all operational processes.
- Provide clear and timely communication to team members and stakeholders regarding operational updates and issues.
Job Requirements: - SPM, Diploma, or Degree holders are encouraged to apply.
- Experience in e-commerce operations or a similar role.
- Proficiency in using operational tools and systems.
- Excellent problem-solving skills and attention to detail.
- Strong communication and teamwork abilities.
- Ability to work in a fast-paced environment.
Additional Information: - Duration: 3 - 6 months (renewable based on performance & business needs).
- Location: Near Midvalley (Work From Office).
Apply Now
Back to Job Vacancies
|
