Telemarketing Executive

Job Description:

• Handle inbound and outbound calls to educate and engage potential customers on available plans and promotions.
• Promote company products and services through effective communication and persuasive selling techniques.
• Achieve and exceed individual sales targets and key performance metrics.
• Follow up on customer inquiries and complaints, ensuring prompt and satisfactory resolution.
• Collaborate with team members and supervisors to maintain high productivity and service quality.
• Escalate priority issues efficiently to ensure timely and effective solutions.
• Participate in ad-hoc tasks or projects as assigned by management.
• Identify areas for process or service improvement and provide constructive feedback to team leaders.

• Demonstrate strong upselling and cross-selling abilities by offering suitable alternatives and product recommendations.

• Perform other related duties as required to support the team’s objectives.

Job Requirement:

• Minimum qualification: SPM, Diploma, or Degree with at least 1 year of relevant working experience.
• Experience in a contact centre, customer service, customer support, or BPO environment is preferred.
• Proficient in spoken and written English.
• Open to Malaysian citizens only.
• Willing to work on a rotational shift basis, including weekends and public holidays if required.
• Fully vaccinated (minimum 2 doses) as per government guidelines.