Telemarketing Executive

Job Description:

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• Handle inbound and outbound calls to educate and engage potential customers on available plans and promotions.
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• Promote company products and services through effective communication and persuasive selling techniques.
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• Achieve and exceed individual sales targets and key performance metrics.
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• Follow up on customer inquiries and complaints, ensuring prompt and satisfactory resolution.
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• Collaborate with team members and supervisors to maintain high productivity and service quality.
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• Escalate priority issues efficiently to ensure timely and effective solutions.
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• Participate in ad-hoc tasks or projects as assigned by management.
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• Identify areas for process or service improvement and provide constructive feedback to team leaders.
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  Demonstrate strong upselling and cross-selling abilities by offering suitable alternatives and product recommendations.

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  Perform other related duties as required to support the team’s objectives.

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Job Requirement:

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• Minimum qualification: SPM, Diploma, or Degree with at least 1 year of relevant working experience.
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• Experience in a contact centre, customer service, customer support, or BPO environment is preferred.
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• Proficient in spoken and written English.
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• Open to Malaysian citizens only.
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• Willing to work on a rotational shift basis, including weekends and public holidays if required.
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• Fully vaccinated (minimum 2 doses) as per government guidelines.
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