Service Scheduler

Location: Bukit Jelutong, Shah Alam
Job ID: REL30


Job description:

Job Responsibilities

  • (CTS) Schedule confirmation by calling end customer followed by schedule confirmation email
  • Optimizing available field service resources by assigning service assignments to technician dashboard
  • Housekeep the Salesforce Dispatch Console according to respective service territories
  • Ensuring planned order completing before the target date/due date
  • Follow up on open orders (incomplete and RFS status)
  • Update scheduling tools in timely manner to reflect up to date information
  • Managing job loading, productivity and workload distribution across FST which promotes field force efficiency.
  • Field Service route optimization/planning reducing technician’s windshield to wrench ratio.
  • Adhering to SLA and response time as per service contract agreement
  • Backup team member on job scheduling s in their absence

Job Requirement

  • Diploma or degree holder
  • Fresh graduate/with experience
  • Self-starter with a proactive approach
  • Preferred: Prior knowledge in handling Salesforce/SAP CRM platform

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