Job Responsibilities

• (CTS) Schedule confirmation by calling end customer followed by schedule confirmation email
• Optimizing available field service resources by assigning service assignments to technician dashboard
• Housekeep the Salesforce Dispatch Console according to respective service territories
• Ensuring planned order completing before the target date/due date
• Follow up on open orders (incomplete and RFS status)
• Update scheduling tools in timely manner to reflect up to date information
• Managing job loading, productivity and workload distribution across FST which promotes field force efficiency.
• Field Service route optimization/planning reducing technician’s windshield to wrench ratio.
• Adhering to SLA and response time as per service contract agreement
• Backup team member on job scheduling s in their absence

Job Requirement

• Diploma or degree holder
• Fresh graduate/with experience
• Self-starter with a proactive approach
• Preferred: Prior knowledge in handling Salesforce/SAP CRM platform