Specialization: ENGINEERING MECHANICAL OR AUTOMOTIVE
- (CTS) Schedule confirmation by calling end customer followed by schedule confirmation email
- Optimizing available field service resources by assigning service assignments to technician dashboard
- Housekeep the Salesforce Dispatch Console according to respective service territories
- Ensuring planned order completing before the target date/due date
- Follow up on open orders (incomplete and RFS status)
- Update scheduling tools in timely manner to reflect up to date information
- Managing job loading, productivity and workload distribution across FST which promotes field force efficiency.
- Field Service route optimization/planning reducing technician’s windshield to wrench ratio.
- Adhering to SLA and response time as per service contract agreement
- Backup team member on job scheduling s in their absence
- Diploma or degree holder
- Fresh graduate/with experience
- Self-starter with a proactive approach
- Preferred: Prior knowledge in handling Salesforce/SAP CRM platform
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