Customer Care Associate

Location: Ipoh, Perak
Job ID: RTC6


Job description:

  • Providing excellent customer service through assisting with enquiry support via various channels (Phone call, Email, WhatsApp, LiveChat, Social Media).
  • Escalate complaints and feedback to the correct Channel / Managers.
  • Ensure key directions from the Management are followed through and accomplished.
  • Achieve set SLA’s and targets daily.
  • Manage any other ad-hoc tasks assigned by supervisor.
  • Diploma or Degree with minimum 2 years’ experience in Contact Centre environment with at least 1 year in Sales Oriented Operations.
  • Fluent in written and spoken English and any other languages would be advantageous.

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