Specialization: CUSTOMER SERVICES|
- Diploma or Degree.
- Minimum 1 year experience in Contact Centre environment.
- Fluent in written and spoken English and Mandarin Language would be advantageous.
- Providing excellent customer service through assisting with enquiry support via various channels (Phone call, Email, WhatsApp, LiveChat, Social Media).
- Escalate complaints and feedback to the correct Channel / Managers.
- Ensure key directions from the Management are followed through and accomplished.
- Achieve set SLA’s and targets daily.
- Manage any other ad-hoc tasks assigned by supervisor.
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