Specialization: CUSTOMER SERVICES|
- Providing excellent customer service through assisting with enquiry support via various channels (Phone call, Email, WhatsApp, LiveChat, Social Media).
- Escalate complaints and feedback to the correct Channel / Managers.
- Ensure key directions from the Management are followed through and accomplished.
- Achieve set SLA’s and targets daily.
- Manage any other ad-hoc tasks assigned by supervisor.
- Diploma or Degree with minimum 2 years’ experience in Contact Centre environment with at least 1 year in Sales Oriented Operations.
- Fluent in written and spoken English and Mandarin language would be advantageous.
- Able to commit to working in shifts and on weekends (48 hours/week), as per the Call Centre’s manpower requirements. (24/7 operations)
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