Customer Care Consultant (Ipoh,Perak)

Location: Ipoh,Perak
Job ID: RTC8


Job description:

Job Descriptions:

  • Providing excellent customer service through assisting with enquiry support via various channels (Phone call, Email, WhatsApp, LiveChat, Social Media).
  • Escalate complaints and feedback to the correct Channel / Managers.
  • Ensure key directions from the Management are followed through and accomplished.
  • Achieve set SLA’s and targets daily.
  • Manage any other ad-hoc tasks assigned by supervisor.

Job Requirements: 

  • Diploma or Degree with minimum 2 years’ experience in Contact Centre environment with at least 1 year in Sales Oriented Operations.
  • Fluent in written and spoken English and Mandarin language would be advantageous.
  • Able to commit to working in shifts and on weekends (48 hours/week), as per the Call Centre’s manpower requirements. (24/7 operations)

Apply Now   Back to Job Vacancies

AsiaRecruit CV