Customer Service Executive

Location: Shah Alam
Job ID: SMTQ14


Job description:


  • Manage and monitor daily shipment and update customer for all deliveries in timely manner.
  • Liaise with all relevant parties for proper documentation and arrangement of shipments.
  • Handle and resolve customer complaints or inquiries via email or phone in timely manner.
  • Liaise with logistics agencies on the transportations for delivery/shipment of goods.
  • Liaise with customer for air/sea freight shipments.  
  • Handle costing, billing documentation and payment for air/sea shipment.
  • Prepare comparison for all rates and provide quotation to customer.
  • Involve in daily shipment problem solving and follow up
  • Liaise with 3PL for inbound and outbound arrangement 



  • At least a Diploma, preferable major in Business Administration, Marketing, Logistics and/or Supply Chain Management.
  • At least (3) years of working experience in transportation/Supply Chain/Logistics enterprise is preferred, candidate with logistic background is encouraged to apply.
  • Excellent interpersonal, verbal and written communication skills 
  • Candidates that able to speak/write in mandarin will be add advantage.
  • An understanding of sales principles and customer service practices.
  • Must have knowledge, logistics requirements and market trend.
  • Must have excellent selling, negotiation, and interpersonal skills.
  • Good computer proficiency in MS Office

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