Customer Service Executive

Location: Batu Berendam, Melaka

Job ID: TOD9

Specialization: CUSTOMER SERVICES

Job description:

Job Responsibilities: 



  • Responsible to handle customer Purchase Order and Sample Request from receiving to delivery. 

  • To process incoming Purchase Order and Sample Request from commitment to delivery.

  • To communicate and interact with customer with regards to the order, sample or customer requests and ensure all enquiries are replied within 24 hours.

  • To drive planner team by processing the right PO to ensure planning and prod team produce the right part to fulfill customer PO and achieve > 95% 1st commit target.

  • To liaise with prod team and R&D team to ensure sample are prepared and ready within the required lead time.

  • To monitor commitment from planner to ensure the order LT are reasonable and comply with standard LT. 

  • To coordinate with shipping department to ensure order are ship effectively, timely and accurately. 


 


Job Requirements: 



  • Bachelor Degree in Business or Marketing.

  • Prefer Mandarin speaking candidates as need to deal with China and Taiwan customer.

  • 3-5 years experience in customer services. 

  • Fresh graduates are encouraged to apply.

  • Candidate must be willing to work in Melaka. 


Interested candidate can apply online or send your updated resume to [email protected] 


Only shortlisted candidate will be notified. 



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