Senior Client Engagement Executive

Job Summary

• We are looking for a commercial-minded Senior Client Engagement Executive to join our energetic team. This is a hybrid role for a professional who thrives on balance: 60% of your focus will be on nurturing relationships with our existing top-tier clients, and 40% will be dedicated to identifying new business opportunities.
• You will be the face of company to HR and L&D Managers across SMEs, GLCs, and MNCs, helping them solve their talent gaps with our world-class solutions.

Job Responsibilities:

1. Business Development

• Identify and engage L&D and HR Directors within SMEs, GLCs, and MNCs to uncover training needs.
• Pitch and present proposals to new prospects, converting them into long-term clients.
• Understand the nuances of selling to different sectors (e.g., procurement processes for GLCs vs. agile decision-making in SMEs).
• Identify new business opportunities within your assigned portfolio.

2. Account Management & Retention

• Build strong, trusting relationships with existing clients to ensure high retention and repeat business.
• Provide superior customer service and ensure client satisfaction throughout the training delivery process.
• Propose new programs and modules to existing clients based on their evolving needs.

3. Cross-Functional Collaboration

• Work closely with Operations, Finance, and R&D departments to ensure seamless delivery of training solutions.
• Collaborate with R&D to provide market feedback for the development of new training ideas and modules.
• Support the team with other responsibilities as required

Job Requirements

• Experience: Minimum 3 years of B2B sales experience. Experience selling specifically to HR/L&D departments or navigating GLC/MNC procurement is a strong advantage.
• Track Record: Proven history of meeting sales targets and managing client accounts.
• Tech Savvy: Proficiency in MS Office, Google Drive, and CRM tools such as Zoho CRM.
• Soft Skills: Outstanding communication, interpersonal, and leadership skills. You must be a proactive problem solver.
• Candidate must be willing to work in Puchong, Selangor.

Personal Attributes:

• Driven, passionate, and a "go-getter" attitude.

• Excellent organizational and time-management skills.

• Attention to detail.

Interested candidate can apply online or send your updated resume to [email protected] 

Only shortlisted candidate will be notified.