Retail Supervisor/ Senior Sales

Job Overview:

We are representing a renowned fashion brand, founded in Osaka, Japan in 1991, drew its name from the Japanese God of prosperity, Ebisu. Initially, the brand produced a limited number of hand-painted jeans with the iconic seagull logo, gaining popularity among the detail-oriented Japanese fashion scene and sparking global interest in vintage denim. Today, it is internationally recognized and celebrated as a premier denim brand, known for its commitment to producing high-quality products. This brand's journey has solidified its position as an iconic figure in the history of denim fashion.

Responsibilities:

Customer Service Excellence:

• Provide exceptional customer service, ensuring each customer receives personalized attention and assistance.
• Address customer inquiries, concerns, and complaints promptly and professionally, aiming to resolve any issues to their satisfaction.
• Maintain a welcoming and friendly store environment that reflects the brand's values.

Sales and Revenue Generation:

• Assist in achieving sales targets and maximizing store profitability.
• Utilize strong product knowledge to promote and sell merchandise effectively.
• Monitor sales trends, analyze data, and propose strategies to optimize sales performance.
• Collaborate with the Shop Manager to develop and execute promotional activities to drive customer traffic and increase sales.

Team Leadership and Development:

• Support the Shop Manager in supervising and motivating the store team, ensuring high levels of engagement and performance.
• Train new employees on store operations, product knowledge, and customer service standards.
• Provide ongoing coaching and feedback to team members to enhance their skills and achieve individual and team goals.
• Foster a positive and collaborative work environment, promoting teamwork and effective communication.

Store Operations and Visual Merchandising:

• Ensure the store's visual merchandising standards are maintained, including attractive product displays and layout.
• Ensure the shop is clean, well-organized, and visually appealing
• Monitor inventory levels, participate in stock management activities, and perform regular stock checks.
• Ensure compliance with company policies, procedures, and operational guidelines.
• Contribute to maintaining a clean, organized, and safe store environment.

Qualifications:

• Previous experience in a retail management role or in the fashion and clothing industries.
• Strong leadership and team management skills.
• Excellent communication and interpersonal skills.
• Demonstrated ability to deliver exceptional customer service.
• Results-oriented mindset with a proven track record in achieving sales targets.
• Strong analytical and problem-solving abilities.
• Flexibility to work evenings, weekends, and holidays as required.
• Passion for fashion and a good understanding of current trends.

Only shortlisted candidate will be notified