Retail Supervisor/ Senior Sales

Location: Kuala Lumpur
Job ID: USI3


Job description:

Job Overview:

We are representing a renowned fashion brand, founded in Osaka, Japan in 1991, drew its name from the Japanese God of prosperity, Ebisu. Initially, the brand produced a limited number of hand-painted jeans with the iconic seagull logo, gaining popularity among the detail-oriented Japanese fashion scene and sparking global interest in vintage denim. Today, it is internationally recognized and celebrated as a premier denim brand, known for its commitment to producing high-quality products. This brand's journey has solidified its position as an iconic figure in the history of denim fashion.


Customer Service Excellence:

  • Provide exceptional customer service, ensuring each customer receives personalized attention and assistance.
  • Address customer inquiries, concerns, and complaints promptly and professionally, aiming to resolve any issues to their satisfaction.
  • Maintain a welcoming and friendly store environment that reflects the brand's values.

Sales and Revenue Generation:

  • Assist in achieving sales targets and maximizing store profitability.
  • Utilize strong product knowledge to promote and sell merchandise effectively.
  • Monitor sales trends, analyze data, and propose strategies to optimize sales performance.
  • Collaborate with the Shop Manager to develop and execute promotional activities to drive customer traffic and increase sales.

Team Leadership and Development:

  • Support the Shop Manager in supervising and motivating the store team, ensuring high levels of engagement and performance.
  • Train new employees on store operations, product knowledge, and customer service standards.
  • Provide ongoing coaching and feedback to team members to enhance their skills and achieve individual and team goals.
  • Foster a positive and collaborative work environment, promoting teamwork and effective communication.

Store Operations and Visual Merchandising:

  • Ensure the store's visual merchandising standards are maintained, including attractive product displays and layout.
  • Ensure the shop is clean, well-organized, and visually appealing
  • Monitor inventory levels, participate in stock management activities, and perform regular stock checks.
  • Ensure compliance with company policies, procedures, and operational guidelines.
  • Contribute to maintaining a clean, organized, and safe store environment.


  • Previous experience in a retail management role or in the fashion and clothing industries.
  • Strong leadership and team management skills.
  • Excellent communication and interpersonal skills.
  • Demonstrated ability to deliver exceptional customer service.
  • Results-oriented mindset with a proven track record in achieving sales targets.
  • Strong analytical and problem-solving abilities.
  • Flexibility to work evenings, weekends, and holidays as required.
  • Passion for fashion and a good understanding of current trends.

Only shortlisted candidate will be notified 

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