Specialization: CUSTOMER SERVICES
Job description:
- Proficient use of selling skills to ensure consumers are sold the right products and services
- Cross/up-sell products and services
- Provide comparative and competitive product information about consumer products
- Promote HP brand by inspiring and educating customers
- Take product orders and process financial transactions (credit cards and financing applications)
- Assist customers with web based interactions
- Capture customer profile information and interaction history
- Provide referrals to other HP and third party organizations as needed
- Pass leads to the appropriate HP sales manager
- Provide order related assistance to customers
- Report web related problems or errors to HP on a timely basis
- Subscribe customers to email newsletter or other direct marketing tools
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