Customer Care Consultant (Prime)

WE ARE HIRING - CUSTOMER CARE CONSULTANT (TECHNICAL) 

Location:* Sunway Pinnacle, Bandar Sunway, Selangor  

Salary:* RM2,500 - RM3,400 (Subject to approval)  

Contract Duration*: 1 year (Extendable at the company's discretion)

Working Days:* 5 days a week (including weekends) + 2 days off  

Shift:* Rotational (8:00 AM – 12:00 AM) / 24-hour support if applicable  

*Job Responsibilities:*

-Handle incoming calls & inquiries from customers professionally  

-Troubleshoot network, billing & account issues  

-Follow up & resolve complaints to ensure customer satisfaction  

-Work closely with team members & leaders to ensure quality service  

-Escalate priority cases & participate in improvement initiatives  

-Upsell & cross-sell services when necessary  

*Job Requirements:*

-Minimum SPM, Diploma, or Degree* (with at least *1 year experience*)  

-Experience in *contact centre/customer service/BPO* is an advantage  

-Proficient in English (both spoken & written)*  

-Malaysian citizens only*  

-Willing to work on shifts & rotation basis*

-Fully vaccinated*  

*Perks & Allowances:*

✔ OT allowance  

✔ Shift allowance  

✔ Phone rebate  

*Only shortlisted candidates will be notified.*