Specialization: CUSTOMER SERVICES
Job description:
Company Overview: Representing one of the leading telecommunication providers in Malaysia, offering a wide range of mobile plans and services to meet the needs of its customers Job Responsibilities:
• Conduct follow-up calls or chats for customers who have expressed interest in specific products
or services.
• Provide detailed product information and address customer inquiries effectively.
• Proactively identify opportunities to upsell and cross-sell related products and services during
customer interactions.
• Offer personalized recommendations to enhance the customer's shopping experience and
maximize sales.
• Maintain a friendly, professional, and helpful demeanour, ensuring that each customer
interaction is positive and memorable.
• Exhibit resilience and an openness to feedback for continuous self-improvement.
• Collaborate with the marketing team by actively participating in various promotional campaigns.
• Execute campaign-specific tasks, including product launches and special offers, as requested.
Job Requirements:
• Minimum SPM qualification
• Language proficiency of at least 7/10 (spoken).
• Demonstrated resilience and an ability to accept feedback constructively.
• Strong adaptability to thrive in a constantly changing work environment.
• Ambitious and eager to learn, with a commitment to gaining product knowledge and mastering sales strategies.
Other Details:
Basic Pay: RM 1800
Shift Allowance: RM 120
Mobile Allowance: RM 100
Hardship Fee: RM 200
Incentive: Based on Sales Performance
Working Hours: 10am-7pm or 11am-8pm
Working days – Monday to Friday
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