Job Description:

• Handling inbound/outbound callsto educate and engage potential clients about company's


• planning.


• • Promoting our company’s planning products and services over the phone.


• • Meeting and exceeding sales targets and performance metrics.


• • Follow up and resolve customers complains and ensure it is close to satisfaction.


• • Work closely with team members and leaders always to achieve quality results and


• productivity.


• • Ensure efficient escalation of priority request/feedback towards effective resolution.


• • Participate in ad hoc projects as required.


• • Proactively identify areas of service and procedural improvement and make


• recommendations to the team leader.


• • Upsell and cross- sell skills with ability to provide alternate solutions and suggestions.


• • Any other duties assigned by the team leader.

Job Requirements:

• Minimum SPM, Diploma or Degree holder with minimum of 1 year of relevant


• experience.


• • Experienced in contact centre/customer service/ customer support /BPO working


• environment.


• • Must be proficient in English.


• • Only Malaysian citizens are eligible to apply.


• • Willing to work in shift & rotation basis

Other Details:

• Working Days: 5 days working & 2 days off (rotational basis)


• Working Hours: 8AM - 12AM (rotational shift)


• Basic Salary: RM2500 - RM3400


• OT allowance.


• Shift allowance.


• Phone allowance (Rebate)