Specialization: CUSTOMER SERVICES
Job description:
Job Description
- To handle all customer enquiries and requests promptly, accurately, and professionally. Live Chat / Social-Media and Email Correspondence.
- To meet service targets by achieving both service and productivity level by ensuring that all enquiries are answered within the service level.
- Handling incoming calls and enquires from customers with demonstration of excellent customer service skills to meet and exceed customers expectation.
- Follow up and resolve customers complains and ensure it is close to satisfaction.
- To channel and escalate any unresolved issues / complains to other stakeholders or next level within the agreed procedure.
- Participate in ad-hoc projects as required.
- Proactively identify areas of service and procedural improvement and make recommendations to the team leader.
- Any other duties assigned by the team leader.
Job Requirements:
- Minimum SPM, Diploma or Degree holder with minimum of 1 year experience.
- Must be able to communicate and write Emails well in English, and Bahasa Malaysia.
- Only Malaysian citizens are eligible to apply.
- Willing to work in shift & rotation basis.
Other Details:
- Basic Salary: RM2500 - RM3700 (based on qualifications & experiences)
- OT allowance.
- Shift allowance.
- Phone allowance (Rebate)
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