Job Description

• Handle inbound calls from customers professionally and efficiently.


• Retain customers by addressing concerns and encouraging continued usage of our telco plans.


• Promote telco plans, products, and current promotions.


• Collaborate closely with team members and leaders to meet quality standards and productivity targets.


• Escalate priority requests or feedback promptly for effective issue resolution.


• Participate in ad hoc projects as assigned.


• Identify areas for service or process improvement and propose recommendations to the team leader.


• Perform upselling and cross-selling by offering suitable alternative solutions.


• Maintain strong working knowledge and experience within contact centre, customer service, customer support, or BPO environments.


• Carry out any other duties assigned by the team leader.

Job Requirements

• Minimum SPM, Diploma, or Degree with at least 1 year of relevant experience.


• Experience in contact centre/customer service/customer support/BPO environment is required.


• Proficiency in English is mandatory.


• Open to Malaysian citizens only.


• Willing to work on rotational shifts, including weekends.

• Overtime allowance


• Shift allowance


• Phone allowance (rebate)