Specialization: CUSTOMER SERVICES
Job description:
Description
- Handling incoming enquiries (Inbound or Email, and Chat Support) promptly from postpaid, fibre, prime, and network services accurately and professionally.
- Follow up and resolve customers complaints and ensure it is close to satisfaction.
- Handling general enquiries exp: billing, basic troubleshooting, account, promotion etc.
- Follow up and resolve customers complaints and ensure it is close to satisfaction.
- Work closely with team members and leaders always to achieve quality results and productivity.
- Ensure efficient escalation of priority request/feedback towards effective resolution.
- Participate in ad hoc projects as required.
- Proactively identify areas of service and procedural improvement and make recommendations to the team leader.
- Upsell and cross- sell skills with ability to provide alternate solutions and suggestions.
- Any other duties assigned by the team leader.
Job Requirements
- Minimum SPM, Diploma or Degree holder with minimum of 1 year experience in contact centre handle inbound calls.
- Experienced in contact centre/customer service/ customer support /BPO working environment.
- Must be proficient in English.
- Only Malaysians citizens and those that have not applied and attended the Interview session are eligible to apply.
- Willing to work in shift & rotation basis.
Apply Now
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