Specialization: IT OR COMPUTER NETWORK OR SYSTEM OR DATABASE ADMIN|
- Manage and complete fiber installation with comply to Company's SOPs
- Troubleshoot and perform service restoration for internet service and devices with stipulated SLA.
- Solving customer problems and complaints.
- Identify sales opportunities and up-sell Company’s products and solutions.
- Meet performance target for NPS and sales value.
- Coordinating complex and multi-parties service delivery beyond fibre (WiFi solutioning, Smart Home).
- Attend periodic training to sharpen skills and knowledge related to fibre, smart devices, and computing.
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