Customer Care Consultant (Mandarin Speaker)

Job Description

• Handling incoming calls and enquiries from customers with demonstration of excellent customer service skills to meet and exceed customers’ expectations
• Handling postpaid general enquiries exp: billing, account, promotion and etc
• Follow up and resolve customers complaints and ensure it is close to satisfaction
• Work closely with team members and leaders at all times to achieve quality results and productivity
• Ensure efficient escalation of priority request/feedback towards an effective resolution
• Participate in ad hoc projects as required
• Proactively identify areas of service and procedural improvement and make recommendations to the team leader
• Upsell and cross- sell skills with the ability to provide alternate solutions and suggestions
• Any other duties assigned by the team leader
• Able to communicate in Mandarin