Customer Care Consultant (Mandarin Speaker)

Location: Sunway
Job ID: XIS20


Job description:

Job Description

  • Handling incoming calls and enquiries from customers with demonstration of excellent customer service skills to meet and exceed customers’ expectations
  • Handling postpaid general enquiries exp: billing, account, promotion and etc
  • Follow up and resolve customers complaints and ensure it is close to satisfaction
  • Work closely with team members and leaders at all times to achieve quality results and productivity
  • Ensure efficient escalation of priority request/feedback towards an effective resolution
  • Participate in ad hoc projects as required
  • Proactively identify areas of service and procedural improvement and make recommendations to the team leader
  • Upsell and cross- sell skills with the ability to provide alternate solutions and suggestions
  • Any other duties assigned by the team leader
  • Able to communicate in Mandarin

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