Customer Service

Location: Sunway
Job ID: XIS22


Job description:

Job Responsibility:

  • Handling incoming calls and inquiries from customers with demonstration of excellent customer service skills to meet and exceed customers’ expectations
  • Follow up and resolve customers complaints and ensure it is close to satisfaction
  • Work closely with team members and leaders at all times to achieve quality results and productivity
  • Ensure efficient escalation of priority request/feedback towards an effective resolution
  • Participate in ad hoc projects as required
  • Proactively identify areas of service and procedural improvement and make recommendations to the team leader
  • Upsell and cross-sell skills with the ability to provide alternate solutions and suggestions
  • Any other duties assigned by the team leader

Job Requirement:

  • SPM holder must have 2 years experience in call centre and Diploma/Degree holder must have 1 year experience in a call centre to apply for this position
  • Strong communication and interpersonal skills
  • Ability to speak in English and Bahasa Malaysia Fluently, for Mandarin Speaker, will be received additional up to RM350 (based on job order)
  • Able to work Overtime.
  • Required to work during hybrid shift, Public Holiday & weekends.

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