customer care consultant

Location: Sunway
Job ID: XIS30


Job description:

Company Overview

We are representing our client who is one of the leading Telecommunication companies in Malaysia. Our established client is looking for a dynamic and result-oriented candidate to fill their current job opening

Job Responsibilities:

  • Handling incoming calls and inquiries from customers with demonstration of excellent customer service skills to meet and exceed customers’ expectations
  • Follow up and resolve customers complaints and ensure it is close to satisfaction
  • Work closely with team members and leaders at all times to achieve quality results and productivity
  • Ensure efficient escalation of priority request/feedback towards an effective resolution
  • Participate in ad hoc projects as required
  • Proactively identify areas of service and procedural improvement and make recommendations to the team leader
  • Upsell and cross-sell skills with the ability to provide alternate solutions and suggestions
  • Any other duties assigned by the team leader

Job Requirements:

  • SPM holder must have 2 years experience in call center and Diploma/Degree holder must have 1-year experience in a call center to apply for this position
  • Strong communication and interpersonal skills
  • Ability to speak in English and Bahasa Malaysia Fluently, for Mandarin Speaker will receive additional up to RM350 (based on job order)
  • Able to work Overtime.
  • Required to work during the hybrid shift, Public holidays & weekends online.
  • Experienced in Telesales or Tele-Marketing will be an added advantages
  • Compulsory to have Home fiber or Unifi at home

Interested candidates are required to apply Online

Only short-listed candidates will be notified.

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