Recovery Officer (Customer Service)

Location: Bandar Sunway
Job ID: XIS32


Job description:

  • To handle Inbound and Outbound Collection calls to collect payment on delinquent/exceed limit accounts and to work with the customer to bring the account current.
  • Manage challenging calls on customers’ inquiries & complaints regarding interruption of services and payment issues. 
  • To work all accounts, end to end to ensure that all related accounts are worked at the customer level.
  • To proactively work with other departments on customer issues to ensure SLA to customers is met.
  • To ensure Service Level and Abandoned Rate targets are met consistently.
  • To consistently meet schedule adherence requirements.
  • To maintain Unmatched Personalized Customer Experience monitored via call quality.
  • To be able to work with minimum supervision and proactively handle ad-hoc assignments.
  • To ensure that all customers’ information is secure and adheres to the Data Protection Act (PDPA).
  • To always adhere to the Company Business Code of Conduct.

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