Specialization: CUSTOMER SERVICES
Job description:
- Handling incoming calls and enquiries from customers with demonstration of excellent customer service skills to meet and exceed customers’ expectations
- Follow up and resolve customers complains and ensure it is close to satisfaction
- Work closely with team members and leaders at all times to achieve quality results and productivity
- Ensure efficient escalation of priority request/feedback towards effective resolution
- Participate in ad hoc projects as required
- Proactively identify areas of service and procedural improvement and make recommendations to the team leader
- Upsell and cross- sell skills with ability to provide alternate solutions and suggestions
- Any other duties assigned by the team leader
This job position is no longer accepting applications.
