Customer Service Executive (Based in Bandar Sunway)

Location: Petaling Jaya
Job ID: XIS39


Job description:

  • Handling incoming calls and enquiries from customers with demonstration of excellent customer service skills to meet and exceed customers’ expectations
  • Follow up and resolve customers complains and ensure it is close to satisfaction
  • Work closely with team members and leaders at all times to achieve quality results and productivity
  • Ensure efficient escalation of priority request/feedback towards effective resolution
  • Participate in ad hoc projects as required
  • Proactively identify areas of service and procedural improvement and make recommendations to the team leader
  • Upsell and cross- sell skills with ability to provide alternate solutions and suggestions
  • Any other duties assigned by the team leader

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