Customer Relations Unit (CRU)

• Handling enquiries from customers with demonstration of excellent customer service skills to meet and exceed customers' expectations 
• Follow up and resolve customers complaints and ensure it is close to satisfaction 
• Work closely with team members and leaders at all times to achieve quality results and productivity 
• Ensure efficient escalation of priority request / feedback towards effective resolution 
• Proactively identify areas of service and procedural improvement and make recommendations to the team leader 
• Any other duties assigned by the team leader