Specialization: CUSTOMER SERVICES|
- Performs order validation for new activation and process into the related systems capability towards meeting customer requirement and expectation within the specified Turn-Around-Time
- Responsible to liaise with ISD and follow up on the issues been raised due to system problem.
- Responsible to update the progress or status timely in the related systems.
- Responsible to ensure the quality of order validation and data entry error are meeting the specified target.
- Responsible to ensure all the lines are provisioned by ensuring the completeness of information on the registration form.
- Calling clients to perform order checking and verification
- To handle Submission Nationwide
- Supporting (Dealers/ Account Manager/ Sales Team) on the order processing
- Order normally comes from corporate client, Small Medium Enterprise , enterprise
- Required to do order checking, investigating order, confirming order before passing over to another department
- To do data Entry
- backend support and support desk job
- Liaising with internal party via email
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