Customer Service Executive (Normal Working Hours)

• Handling incoming calls and enquiries from Corporate Client (Enterprise or Business Unit) or Customer with demonstration of excellent customer service skills to meet and exceed customers’ expectations.
• Follow up and resolve customers complains and ensure it is close to satisfaction.
• Work closely with team members and leaders at all times to achieve quality results and productivity.
• Ensure efficient escalation of priority request/feedback towards effective resolution.
• Participate in ad hoc projects as required.
• Any other duties assigned by the team leader