Customer Relations Unit

Company Overview

We are representing our client who is one of the leading Telecommunication company in Malaysia. Our established client is looking for a dynamic and result-oriented candidate to fill their current job opening.

Responsibilities

• To handle all customer enquiries and requests promptly, accurately and professionally. Live Chat / Social Media and Email Correspondence.

• To meet service targets by achieving both service and productivity level by ensuring that all enquiries are answered within the service level.

• Able to speak and write emails well.

• Handling inbound enquires from customers with demonstration of excellent customer service skills to meet and exceed customers expectation.

• Handling issues or problem on Network breakdown

• Follow up and resolve customers complains and ensure it is close to satisfaction.

• Participate in ad-hoc projects as required.

• Proactively identify areas of service and procedural improvement and make recommendations to the team leader.

• Any other duties assigned by the team leader.

Requirements

• Min qualification : SPM with 2 year relevant work experience

• FRESH GRADUATES (Diploma) (Degree) are encouraged to apply

• Candidate with or without customer service experience can apply

• Must be able to communicate and write well in ENGLISH, Bahasa Malaysia

• Ability to speak MANDARIN (special language allowance of RM350) is an added advantage but not necessary

• Must be able to work on shift basis with additional allowance

• Good interpersonal and communication skills

• Basic computer literacy (MS Office