Order Fulfillment - Delivery Coordinator

Location: Kuala Lumpur
Job ID: XIS60


Job description:

Company Overview

We are representing our client who is one of the leading Telecommunication companies in Malaysia. Our established client is looking for a dynamic and result-oriented candidate to fill their current job opening.

Job Responsibilities:

  • Drive delivery speed and act as a liaison between internal and external teams for multiple solutions and deliverables.
  • Track deliverables, ensure delivery teams meet SLAs, and escalate risks/issues to the Head of Delivery Coordinators and Head of Order Fulfilment if needed.
  • Maintain quality control throughout project development to meet expected standards.
  • Present progress reports and propose solutions to stakeholders when necessary.
  • Manage changes to achieve project objectives.
  • Escalate billing issues to the Sales Ops team.
  • Be accountable for the team's performance in monitoring and coordinating confirmed orders.
  • Demonstrate a good understanding of end-to-end Order Delivery Management processes and work towards improving them to meet evolving goals.


  • Good communication skills
  • Problem-solving and leadership skills
  • Project planning, risk management, time management and other project management skills
  • At least 3 years’ experience in service delivery function
  • Experience in project management preferred.
  • Background from telecommunications industry preferred.

*Only shortlisted candidate will be contacted

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