JOB ACCOUNTABILITIES / KEY RESULT AREA
• Make outbound calls to delinquent customers to negotiate for payment.
• Receive inbound calls (which is related to unblocking of devices or recovery related matters) and to negotiate payment arrangement with the customer.
• To proceed with the unblocking request (if applicable/necessary).
• Update systems on calls made and actions take for each customer.
• Any other Ad-hoc matters

MINIMUM ESSENTIAL QUALIFICATIONS & COMPETENCIES
Formal Education
High School Certificate (or) Diploma/Bachelor’s degree
Work Experience
- Total Work Experience: 1 to 3 years of strong and solid background in sales, customer service, or call centre service. 
- Previous collection experience will be advantageous.
Language Proficiencies
- Fluent in the English and Malay Language (written and spoken). 
- Candidates who can converse in Mandarin or/plus Local Chinese dialects will be advantageous.

Other details:
Basic Salary: RM2500 - RM3000
Monthly Commission based on performance
Working days: Monday - Friday
Working hours: 9AM - 6PM
Location: Bandar Sunway