Customer Care Consultant

Job Description:

• Handling inbound and outbound / livechat and email 
• Follow up and resolve customers complaints and ensure it is close to satisfaction.
• Handling general enquiries exp: billing, account, promotion etc.
• Follow up and resolve customers complaints and ensure it is close to satisfaction.
• Work closely with team members and leaders always to achieve quality results and productivity.
• Ensure efficient escalation of priority request/feedback towards effective resolution.
• Participate in ad hoc projects as required.
• Proactively identify areas of service and procedural improvement and make recommendations to the team leader.
• Upsell and cross- sell skills with ability to provide alternate solutions and suggestions.
• Any other duties assigned by the team leader.

Requirements:

• Minimum must have SPM or Diploma
• Must have at least 1 year of related working experience.
• Fresh grads are welcome to apply
• Proficient in English.
• Willing to work in shift & rotation basis.

Additional Benefits:

• OT Allowance
• Shift Allowance
• Phone Allowance
• Language Allowance (applicable for Mandarin speakers)