Order Processing

Job Description 

• Perform complex order validation, planning and process in the system timely 
• Manage the internal stakeholders in matters of order processing, improvement and ensure order process within timeline.
• Active and close monitoring and update of daily reports of all orders assigned.
• Maintain a positive approach to responsibilities, with flexibility for working beyond scheduled hours when needed.

Job Accountability 

• Perform order management for new service activation and process into the related system capability towards meeting customer requirements and expectations within the specified Turnaround Time.
• Responsible to liaise with IT and follow up on the issues raised due to system problems.
• Responsible for updating the progress or status timely in the related systems.
• Responsible for ensuring the quality of order validation and data entry accuracy are meeting the specified target.
• Responsible for ensuring all services are provisioned by ensuring the completeness of information from the registration form and relevant supporting documents.
• Schedule installation appointments for customers and collaborate with the project manager.
• Support system enhancements to product development team and IT team.

Job Requirements 

• Minimum Diploma / Degree in Telecommunication, Communication, IT
• Have experience 1 or 2 years in order processing and Data Entry / Admin experience / Customer service experience. 
• Must have excellent English and Malay communication skill and writing skills. 
• Willing to do overtime.
• Available immediately to join on 2nd Jan 2025
• Only Malaysian citizensare eligible to apply. 
• Willing to work in shift & rotation basis.
• Must be fully vaccinated (2 doses).