Specialization: CUSTOMER SERVICES
Job description:
Company Overview: Our client is a Malaysian BPO provider offering customer experience and digital transformation solutions and services. It enhances operational efficiency through AI, automation, and analytics, focusing on customer service, technical support, and back-office operations to drive innovation. Job Description: - Handling customers through multiple channel such as Livechat, Email, Inbound & Outbound calls.
- Swiftly address customer queries and take ownership of their concerns
- Striking the perfect balance between customer requirements and business objectives, showcasing your skills in sales and marketing techniques
- Expertly articulating and presenting information about the products while professionally managing high inquiry volumes
- Embracing accountability for individual KPIs and working cohesively towards team goals
- Proactively identifying opportunities for process improvements and actively collaborating with our Team Leaders and Managers
- Upholding the utmost integrity and confidentiality standards by safeguarding customer information at all times
- Maintaining a positive, empathetic and professional attitude toward customers at all times
- Acknowledging and resolving customer issues by acquiring sufficient product knowledge
Requirements: - Minimum MUST have SPM qualification
- Strong proficiency in English and Bahasa Malaysia, giving you a chance to showcase your language skills
- MUST have at least 6 months in Customer Service / BPO
- MUST be willing to work rotational shifts
Benefits: - Attendance Allowance
- KPI Allowance
- Shift allowance
- Mandarin Allowance
- Medical Claim
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