Specialization: CUSTOMER SERVICES
Job description:
Company Overview: Our client is one of the leading telecommunication providers in Malaysia, offering a wide range of mobile plans and services to meet the needs of its customers in nationwide. The company has invested heavily in its network infrastructure, and has built a high-speed, Fiber-Optic network that covers most of the major cities and towns in Malaysia. Job Responsibilities - Handling incoming calls and enquiries from Home Fibre customers with demonstration of excellent customer service skills to meet and exceed customers’ expectations.
- Follow up and resolve customers complains and ensure it is close to satisfaction.
- Always work closely with team members and leaders to achieve quality results and productivity.
- Ensure efficient escalation of priority request/feedback towards effective resolution.
- Participate in ad hoc projects as required.
- Proactively identify areas of service and procedural improvement and make recommendations to the team leader.
- Upsell and cross- sell skills with ability to provide alternate solutions and suggestions.
- Any other duties assigned by the team leader.
Job Requirements: - Strong communication and interpersonal skills.
- Able to communicate fluently in English & Bahasa Malaysia.
- Preferebly in Mandarin Speaker (due to business requirements)
- Able to work overtime.
- Having experience in handling fibre products is an added advantage but not a requirement.
Other Details: - Basic Salary: RM2500 - RM3400
- Phone Rebate
- OT Allowance
- Shift Allowance
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