Customer Service Officer

Location: Kuala Lumpur
Job ID: ZNA7


Job description:


  • possess strong focus on customer experience; deliver high quality standards and service level to serve the existing customer to handle accident (and road side assistance) and other inquiries via phone calls including emails, mails, faxes and/or social media within the agreed TAT and with the objective of achieving highest level of customer satisfaction.
  • Responsible to perform proper escalation including unresolved complaints to respective unit.
  • Proactively recover service lapses to promote customers’ loyalty.
  • Capture customer feedback and systematically escalate them to respective person-in-charge for review and action.
  • Compliant to company’s standard and policies; as well as regulatory guidelines.
  • Continuously and proactively improve on product knowledge for Life and General Insurance.

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