Specialization: CUSTOMER SERVICES
Job description:
Company Overview Our client is a global bank focused on serving clients in the Singapore market. We are hiring passionate individuals to be part of our team delivering financial solutions and excellent service, powered by strong local expertise and global support. Job Descriptions: - Handle inbound calls from customers in Singapore, assisting with credit cards, personal loans, and other banking products.
- Motivate customers for “Self Help” function by signing them up for value added services and digital education.
- Adapt quickly to customer needs to deliver consultative support by thinking horizontally with an end-to-end view of the client’s journey.
- Suggest financial solutions regarding the bank’s line of products and services that match the New to Bank / Existing to Bank customer requirements (if applicable).
- High sales pitch without mis-selling
- Accomplish targets consistently in the form of leads / self-closure.
Job Requirements: - Diploma holders and above
- SPM leavers with strong English and minimum 3 years banking experience are welcome to apply
- Fluent in spoken English – supporting Singaporean customers
- Strong communication skills and confident in upselling
- Background in Mass Communication is a plus
- Open to fresh graduates and those looking to build a career in banking & customer service
Other Information's: - Team-based commission (Quarterly)
- Comprehensive 3-month training & On-the-Job Coaching (OJT)
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